RESERVATION
Q.
How do I make my room reservation?
A. To make reservations, please use our
Secured Online Reservation Form available
on this website. Please ensure that you
furnished all the required information
as specified on the Reservation Form.
Q. When I submit my reservation
form, where does my request go?
A. It will go to our Reservation Department.
Q. How long will it take the Hotel
to respond to my reservation request?
A. Within 24 hours and not later than
36 hours. If you do not receive your
respond with 36 hours, please e-mail
back to us at maxcarry@tm.net.my
Q. I don't have 24 hours to wait
for a confirmation. What can I do?
A. You may e-mail to us at maxcarry@tm.net.my
or the e-mail available on the website.
Q. What happen if after 36 hours
we do not receive any respond from you?
A. As you are aware this booking is
via online and there are many possible
factor that your reservation does not
reached us may be due to server's error
or due to some other technical problem.
Please e-mail back to us at maxcarry@tm.net.my
to enquire about your reservation.
Q. How do I know my reservation
is confirmed?
A. When you received our acknowledgement
via the e-mail or fax within 24 hours
and not later than 36 hours. Reservations
are deemed secured if guaranteed with
credit card or a prepaid Cash Deposit
into the hotel's Bank Account.
Q. After filling up and submission
of my Reservation Form how do I know
if my reservation is confirmed?
A. Within 24 hours and not later than
36 hours, you will be contacted by e-mail
informing you on the status of your
reservation.
Q. How do you respond back to us
on our confirmation?
A. We shall be responding back to you
via e-mail. We do not call or we do
not fax to you unless requested to do
so. Please ensure that you furnish to
us an accurate e-mail address/es.
Q. We seem to unable to locate your
telephone number on this website?
A. This website and the rates displayed
on this website are specially formulated
for Internet Booking Only. Guest that
calls in at the hotel shall not be entitled
to our Internet Promotional Rates. This
is the reason why we do not furnish
Telephone contact.
Q. What happens if I encounter problem
with my reservation upon checking-in?
A. It is advisable for you to quote
your confirmation number if you were
given one but if you were not, it would
be advisable for you to print out the
confirmation letter and bring along.
Q. What do I need upon checking-in?
A. If you are given a confirmation number
please quote it during checking-in and
if you do not it would be advisable
for you to print out the confirmation
letter and bring along.
Q. How far ahead should I make the
reservations?
A. At least 72 hours before arrival
date.
Q. Is it advantages for us to book
early?
A. Yes it would as most of the time
we are always fully booked. In order
not to get disappointed please make
your booking as early as possible.
Q. During the reservation I gave
my credit card details but upon checking
in I decide to pay cash. Is this possible?
A. Yes this is possible. We do not collect
payment online. We do not deduct from
your credit until you arrive at the
hotel/resort, the credit card details
is merely to guarantee your reservation
only. You may pay cash upon check in
instead.
Q. What are the means for us to
guarantee our booking?
A. To guarantee your booking we would
request for your credit card details.
For those without credit card details
we would instruct then to make a cash
deposit into the house's bank account.
Please indicate in the Reservation Form
that you wish to pay by Cash.
Q. Which would you prefer us to
use to guarantee our reservation, by
Credit Card or Cash Deposit?
A. Depending where you are from, if
you are from Overseas we would prefer
Credit Card due to the troublesome procedures
of having to go to the nearest compatible
banks to make the cash deposit. To make
your reservation and confirmation process
easier and faster we would prefer Credit
Card.
Q. If we do not have a Credit Card
can we make our reservations via your
Online Reservation Form and what are
the procedures?
A. Yes you can make your reservations
via our Online Reservation Form. The
procedures would be as follows. You
are to fill up our Online Reservation
Form and please indicate to us that
you are paying by Cash. We shall give
you further instruction on how to make
your Cash Deposit into our hotel/resort
Bank Account during the confirmation
stages.
Q. Do you collect payment during
the Reservation stages?
A. No we do not collect payment during
the reservations stages. During reservation
stage we need your credit card details
for the main reason to guarantee your
reservation.
CANCELLATION
POLICY
Q. How do I change or cancel
my reservations?
A. Through the telephone, facsimile or
e-mail. Please specify your Confirmation
Number, Name, Hotel/Resort, Check In Date
and Check Out Date. We would prefer by
e-mail as it is faster to do so.
Q. What is your hotel/resort's Cancellation
Policy and what are the penalty if we
defaulted?
A. Our Cancellation Policy and Penalty
Charges if any, are contained within
this website either on the Accommodation
or Room & Rates or Promotional Packages
Page. Please look for these information
within this site.
PAYMENT
Q.
What credit card types are accepted
for guarantee/deposit or payment at
your hotel/resort?
A. Any major credit card is acceptable
here.
Q. Do your hotel/resort accept Visa
Electron Card?
A. No we do not accept Visa Electron
Card.
Q. When do I have to include my
credit card number?
A. When you fill up our Secured Online
Reservation Form to guarantee your reservations.
Q. Is it safe to use my credit card?
A. Our Secured Online Reservation Forms
are encrypted.
Q. Why do you need my credit card
number and expiry date?
A. To guarantee the reservation during
peak period or late arrival.
ROOM
& RATES
Q.
Based on the rates offered on your website,
is it possible for us to ask for special
discount?
A. Rates portray on this website are
our Internet Promotional Rates. It is
the discounted rates meant for Internet
booking only. Only bookings made via
this website are entitled to these Internet
Rates.
Q. What about special discounts?
A. No discount will be given based on
these Internet Promotional Rates. Please
look for our Promotional Packages if
any. It would be cheaper.
Q. We are Airlines Staffs, are we
entitled to Airlines Rates?
A. We do not have rates for Airlines
staffs, please make booking through
your respective airlines for rates accorded
to the respective airlines if any. Our
rates are Promotional Internet rates.
Q. We are Malaysian Government Staff,
are we entitled to special rates?
A. No. Our rates are special Internet
Promotional rates. Please check with
the respective department if there are
any special rates accorded to Malaysian
Government staffs.
Q. We are Government Employees of
a Foreign Government, are we entitled
for a special rates?
A. No. We do not have any special rates
for Government Employees from a foreign
government.
Q. What are the check-in & checkout
times for a room?
A. Check-in time is 2.00 p.m and check
out time is at 12.00 p.m.
Q. What is the earliest time I can
check-in into the hotel room ? We will
be arriving at the hotel/resort early
in the morning?
A. Our normal Check-In time is 2.00pm.
Our earliest Check-In time is 12.00
noon. Early check-in are subject to
availability of rooms.
Q. Do you have Baby Cot?
A. Yes we have baby cot and we provide
baby cot free of charge. Please enquire
at the reception upon check-in.
Q. We will be arriving at 5.00 am
in the morning, if we check-in at this
time, do you consider this as 1 night?
A. Yes. Our new day starts at 6.00 am.
Q. Our flight home is at 12.00 am,
we would like to check out late at 8.00pm,
What is your rate for late check out?
A. The normal room rates available on
the website applies.
Q. We will be arriving at the Hotel
at roughly around 3.00am, so can we
check in at that time?
A. Yes, but you shall be charged in
accordance to the rates shown on this
website. Please indicate in your reservation
form your arrival time.
Q. We are aware that your check
out time is 12.00 noon but due to our
late flight, we wish to stay on until
3.00pm. Is this chargeable?
A. Late check out until 3.00 pm are
usually not chargeable but is always
subject to availability of rooms. Please
indicate in your reservation form as
we may be able to accommodate your request
free-of-charge if room are available.
Q. We are aware that your check
in time is at 2.00 pm, but we would
like to check in at 10.00 am, is this
chargeable?
A. Early Check in are usually not chargeable
but is always subject to availability
of rooms. Please indicate in your reservation
form as we may be able to accommodate
your request free-of-charge if room
are available.
LOCATION
Q. What are the directions to the
Hotels?
A. Our location map is available on
our location webpage within this site.
TRANSPORTATION
Q.
Is there a hotel shuttle service to/from
the airport?
A. Yes we do have our Airport Transfer
Vehicle but it is chargeable. Please
indicate in the reservation form that
you require the Airport transfers. We
shall give you the quotation for Airport
Transfer during the confirmation of
your bookings.
Q. Which is cheaper, your Airport
Transfer or the Public Transport?
A. The public transport is obviously
cheaper.
HOTEL
FACILITIES
Q.
What are the facilities available in
the rooms?
A. The complete description of the hotel/resort
is available within this website. If
you are unable to locate, please e-mail
to us at maxcarry@tm.net.my
Q. Do we need adaptors or transformers
for our electrical devices?
A. If you are from Asians countries,
adaptors or transformer are not needed
but advisable to carry with you as some
electrical voltage may differ. In Malaysia,
the electricity runs on 240 volts with
50Hz cycle system.
MALAYSIAN
LAW
Q.
Is there a speed limit on the Malaysian
Expressway and are seat belts required?
A. Speed limits vary on different types
of road in Malaysia. The normal speed
limit on the Expressway is now running
at 110 km/hr. Speed limit signboards
are available for reference. Please
do not exceed the speed limit. Seat
belts are required for the driver and
the front seat's passenger. The speed
limit for the normal truck road is at
60 km/hour. Please adhere to the speed
limit as indicated on the respective
roads.
Q. Do we need a Malaysian Driving
Permit to drive in Malaysia?
A. If you carry a valid International
Driving License, you may not require
a Malaysian driving license. However,
please check with the Malaysian Road
and Transport Department for further
clarification.
Their website is at : http://www.jpj.gov.my
Q. Will we be driving on the same
side of the road as in U.S.A?
A. No. In Malaysia we drive on the left
side of the road.
Q. How much can I take currency
back to the US tax-free?
A. Under the Travelers Declaration regulation,
permitted currency limits are as follows
: A resident and a non-resident is permitted
to carry into and out of Malaysia, RM
notes not exceeding RM1,000 per person.
There is no limit on the amount of foreign
currency notes or traveler's cheques
carried into Malaysia by resident and
a non-resident. A resident is permitted
to carry out of Malaysia, foreign currency
notes including traveller's cheques,
not exceeding RM10,000 equivalent per
person. A non-resident is permitted
to carry out of Malaysia, foreign currency
notes including traveller's cheques,
not exceeding the amount brought in.
Q. What is the legal drinking age
in Malaysia?
A. 18 years old.
Q. Are there any restriction of
drinking alcohol in Malaysia?
A. Throughout Malaysia consumption alcohol
is allowed except muslims are not allowed
to drink in public in the state of Kelantan
and Terengganu. Most of the hotels/resorts
in Kelantan and Terengganu do not serve
alcohol. Please check with the front
counter for more info on this matter.
TRAVEL
DOCUMENTS
Q.
Do I need a Visa?
A. Depending upon which country you
are from. Please check with our local
representative, embassy, consulate located
in your respective country. The following
webpage may be able to provide to you
some information on this matter.
Information Website : http://www.malaysiahotels.cc/wyn01.html
Immigration Department Website : http://www.imi.gov.my
MISCELLANEOUS
Q.
Does anyone in Malaysia speak English
or any other language?
A. English is the common language used
here. Our national language is Bahasa
Malaysia. Malaysian commonly speaks
Bahasa Malaysia, English, Mandarin,
Tamil, Cantonese, and Panjabi.
Q. Do we need to change money before
or upon arrival?
A. For your convenience, it always advisable
to change to local currencies as all
transaction in Malaysia will be in Ringgit
Malaysia (RM). However, there are moneychanger
and banks nearby to do these transactions.
Q. Where can I exchange currency?
A. At the moneychanger or banks.
Q. Are clothing and shoe sizes the
same in Malaysia as in the US?
A. No.
Q. Do women have to wear hair coverings
in Malaysia?
A. No. Only in places of worships.
Q. What is the standard tipping
practice in Malaysia?
A. There is no tipping practice in Malaysia.
Tipping is at your own discretion.
Q. What's the weather like there
in Malaysia?
A. Malaysia has an equatorial climate
with uniform temperatures throughout
the year. If you are coming to the East
Coast of Malaysia, especially to Kelantan
and Terengganu, most of the hotel and
resort along the east coast here are
closed from November to January due
to the monsoon season. Please check
with us on this information.
Q. Where can I find details on Shopping
in Malaysia?
A. Please refer to the following website
for more details on shopping in Malaysia.
Website : http://www.malaysiahotels.cc/wyn03.html
Q. Where can I get information about
traveling around Malaysia?
A. Please refer to the following website
for more details on traveling around
Malaysia.
Website : http://www.malaysiahotels.cc/wyn02.html
Q. Where can I get information about
theatres?
A. Please refer to the following website
for more details on theatres in Malaysia.
Website : http://www.malaysiahotels.cc/wyn04.html
Q. Where can I find some brief information
on Malaysia?
A. Please refer to the following website
for information on Malaysia.
Website : http://www.malaysiahotels.cc/wyn01.html
Q. Where can I find details on Museums
in Malaysia?
A. Please refer to the following website
for information on Museums & Memorials
in Malaysia.
Website : http://www.malaysiahotels.cc/wyn06.html
Q. Where can I find the map of Malaysia?
A. Please refer to the following website
for maps of Malaysia.
Website : http://www.malaysiahotels.cc/wyn00.html
Q. Where can I find literatures
on some of the outstanding buildings
and infrastructures in Malaysia?
A. Please refer to the following website
for outstanding buildings and infrastructures
of Malaysia.
Website : http://www.malaysiahotels.cc/wyn07.html
Q. Where can I find details on Fine
Dinning, Bistros, Cafes , Delis, Restaurant,
and Hawkers Centres in Malaysia?
A. Please refer to the following website
for Fine Dinning, Bistros, Cafes, Delis,
Restaurant, and Hawkers Centres in Malaysia.
Website : http://www.malaysiahotels.cc/foodofmalaysia.html
Q. Where can I find details on getting
to Malaysia, getting around Malaysia
and getting around Kuala Lumpur?
A. Please refer to the following website
for details on getting to Malaysia,
getting around Malaysia and getting
around Kuala Lumpur.
Website : http://www.malaysiahotels.cc/wyn02.html
Q. We wish to know more about public
transport to your hotel, where do we
find the said information?
A. Please refer to the following website
for details on public transport to our
hotel/resort.
Website : http://www.malaysiahotels.cc/wyn02.html
Q. Where can I find the location
map of all the major island resorts
in Malaysia?
A. Please refer to the following website
for details on location map of all the
major island resorts in Malaysia.
Website : http://www.malaysiahotels.cc/island.html
Q. Where can I find the travel tips
to Malaysia?
A. Please refer to the following website
for some of the travel tips to Malaysia.
Website : http://www.malaysiahotels.cc/wyn01.html
Q. Where can I find the list of
Calendar of events in Malaysia?
A. Please refer to the following website
for the complete list of Malaysia's
Calendar of Events.
Website : http://www.malaysiahotels.cc/wyn05.html
Q. Where can I find information
on Public Transport to get into Kuala
Lumpur?
A. Please refer to the following website
for more details.
Website : http://www.malaysiahotels.cc/wyn02.html
Q. Where can I find information
on how to get around Kuala Lumpur?
A. Please refer to the following website
: http://www.malaysiahotels.cc/gettingaroundkualalumpur.html
Q. Where can I find details of shopping
complexes in Kuala Lumpur and in Malaysia?
A. Please refer to the following website
for details of shopping complexes in
Malaysia.
Website : http://www.malaysiahotels.cc/wyn03.html
Q. Where can I find details of shopping
complexes on Langkawi Island?
A. Please refer to the following website
for list of shopping complexes on Langkawi
Island.
Website : http://www.malaysiahotels.cc/wyn03try2.html
Q. Where can I find details of Embassies
and High Commissions of Foreign Countries
in Malaysia?
A. Please refer to the following website
for the addresses and telephone numbers
of all the Embassies and High Commissions
based here in Malaysia.
Website : http://www.malaysiahotels.cc/infoforeignemb.html
Q. Where can we obtain Useful telephone
numbers in Malaysia such as Emergencies,
Police, Hospitals, Medical Centres,
Taxi, Cabs, Busses, Car Rentals, Coaches,
immigration and all the necessary numbers
while in Malaysia?
A. Please refer to the following website
for all these details.
Website : http://www.malaysiahotels.cc/infousephone.html
Q. Where can we find the list of
good hotels and resorts in Malaysia?
A. Please refer to the following website
for the list of good hotels and resorts
found in Malaysia.
Website : http://www.malaysiahotels.cc
Q. How can we get intouch with you?
A. To get in touch with us you may e-mail
us at maxcarry@tm.net.my
.
